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A: Ooh just missed it! Unfortunately, we aren’t able to apply discount codes after a purchase has been completed and paid for. Our warehouse moves fast, but there might still be time to cancel your order and place it again. Just send us an email at support@gardentap.com. We’re happy to help!

A: If your order has not been fulfilled and marked for shipping by the time we receive your request, we will make our best effort to cancel your order. (Phew!) Unfortunately, orders that have been marked as shipped cannot be canceled. (Not so phew.) If you would like to return your order, you can request a refund on the customer dashboard next to your Order #. If you placed your order as a guest, fill out a request at https://gardentap.com/request-form/.

A: Let’s take you right to that information. Find all the details of our Return Policy here: https://gardentap.com/policies/#returns.

A: Oh no! Let’s get that fixed. For defective item replacement, click on the Refund button in the Orders section of your account dashboard. Someone from our team will be in touch with you shortly to help with your replacement –stat!

A: I’m here to help, but we do not currently offer exchanges. Instead, you can easily request a return. Just click the Refund button next to your order in your account dashboard. Then you will need to place a separate order for the new items you’d like to receive. It’s like magic! (Kind of.)

A: We currently are not offering expedited shipping options due to that nasty supervillain, COVID-19. Our postal carriers are not guaranteeing delivery dates for expedited shipping options, and that means we can’t offer these services to you in confidence. As our carriers update their policies, we will re-evaluate offering expedited shipping. We know it’s a bummer. We’re feeling it too.

A: Well, that’s frustrating. I’m sorry about that! If there are any issues with your order, please head over to your order page and fill out the return request—and don’t forget to provide photos if you can. Feel free to include a photo of your dog too. We love dogs.

A: At this time, we do not offer international shipping. Maybe sometime in the future, though. We do love to travel.

A: We wish we could accept love as a form of payment, but we do accept most major credit cards, including Visa, American Express, and MasterCard, as well as Apple Pay!

A: We do! But the best way to save on GardenTap all the time is by signing up for our Rewards Program! Just for signing up, you’ll earn points that you can redeem for a discount right away! For seasonal discounts and sales, be sure to sign up for our newsletter or follow us on social media to be the first to know!

A: I’d carry it to you on my back, but that would take too long. Instead, we choose the best carrier for your location when you purchase! If you have a carrier preference at checkout, be sure to place it in your order notes for our shipping team!

A: At this time, we do not offer international shipping. Maybe sometime in the future, though. We do love to travel.

A: Yes! To the 48 contiguous United States. We do ship to Hawaii and Alaska, but not for free.

A: While we love our neighbors to the north, at this time we don’t ship to Canada. We’re working on it, though! Keep an eye out, eh?

A: Aloha! We do indeed ship to Hawaii. Keep in mind that we aren’t currently able to offer free shipping to the Hawaiian Islands due to all that water between us, but we do our best to keep costs low so you can get what you need to grow.

A: We can only accept returns on GeoPot fabric pots that have not held growing media or soil in them. Makes sense, right? If your pot has a manufacturing defect or was damaged when you used it for the first time, please complete a return request on your order page and send along a photo or two of the damage.

Growing Tips

A: Terpenes are natural molecules found commonly in plant oils, and they’re responsible for things like flavor and aroma. Products like Terpinator and Purpinator help to boost terpene development, turning cannabis plants into a feast for the senses. Yum!

A: Ooh I love any opportunity to wear my lab coat while answering a question! The letters NPK stand for the three major macronutrients that all plants need to perform at their best: nitrogen (N), phosphorus (P), and potassium (K). Each number tells you how much of each kind of food your plant is getting from a fertilizer. Now you know!

A: IPM stands for Integrated Pest Management. Basically, it’s an effective way to get rid of nasty garden pests by using a combination of methods like monitoring your plants, introducing predatory insects, and applying chemical insecticides. Don’t hold back–hit ’em with everything you’ve got!

A: Some plants are a little dramatic and can’t stand up on their own. Trellis netting is great for supporting your plants so they don’t fall over. Plus, it helps you to spread out the leaves and branches for better airflow and light distribution. Ahh, that’s better!

A: “Root-bound” is a term that we gardeners use to describe roots that are too tightly packed in the soil, preventing access to nutrients and stunting the plant’s growth. This can often happen in plastic pots or other containers that don’t provide good aeration or drainage. Fabric pots all the way!

A: Besides being dangerous to people, wildfire smoke and ash can clog the pores of a plant, destroy its chlorophyll, and hinder the process of photosynthesis. If you see ash collecting on your plants, rinse them off with a gentle stream of water from a hose or watering can. They’ll feel much better once they’re fresh and clean!

A: Thankfully, the harmful toxins found in smoke and ash are unlikely to absorb into your produce. Just give them a good rinse outside and again in your sink once you’ve brought them into the house, and voila! Now you can enjoy your homegrown veggies.

A: Mycorrhizae are beneficial fungi that live in the root zone and create an optimal environment for your plants, helping them to absorb more nutrients, grow healthier, and produce bigger yields. It’s like an adorable microscopic underground city working just for you.

A: In short, air root pruning is awesome! Why, you ask? Well, air root pruning uses dry air to prune plant roots, encouraging the growth of feeder roots and reducing the chances plants becoming root-bound. This makes for a healthy root zone that’s better at taking up nutrients. Your plants will thank you for using fabric pots and beds that allow for air root pruning!

A: Uh oh! Don’t drown your plants! They need air just like anyone else. Overwatering can lead to root rot, which is an awful disease that kills the roots and eventually your plant. You can prevent overwatering by growing in a container that has good drainage, like GeoPot fabric pots!

A: Put on your cool-kid shades, because the veg. stage is like the teenage years of your plants’ growth cycle. This is when they get real tall, real fast, growing new stems, leaves, and branches! Just don’t let them grow an attitude.

This one’s easy. As the name suggests, this is the moment you’ve been waiting for, when your plant matures to the point of producing flowers, fruit, or vegetables! Get ready to enjoy a generous helping of whatever it is you’ve been growing–you’ve earned it!

A: Amending means adding nutrients to the soil, plain and simple. Over time, your plants use up all the nutrients that are there, so it’s good practice to add more in after harvest or before reusing soil for the next season! This is super important for in-ground beds that make it difficult to switch out your growing media.

A: That’s kind of a trick question since there isn’t really a uniform answer to fit all plants and growing environments. But here’s my advice: read the labels on your seeds or starts, or do some quick research to get a good idea of each plant’s ideal environment. When in doubt, stick your finger about one inch into the soil. If it’s dry, it’s time to water deeply. If the soil still feels moist, wait until it feels dry. Then wash your finger and enjoy some iced tea.

A: A good rule of green thumb is to transplant when your start or seedling has grown 3 or 4 true leaves. These are the larger leaves that look different from the first tiny leaves that poke through the surface. You must be so proud.

A: When possible, we certainly think so! Organic fertilizers contain only plant or animal-based materials and naturally occurring minerals. This makes the nutrients more easily absorbed by the plant, while avoiding nutrient burn and the negative environmental impacts brought on by synthetic fertilizers. You CAN grow things with non-organic ingredients, but we prefer growing natural things naturally!

A: We do our best to provide a wealth of information on the individual product pages in our shop, including usage instructions, safety data sheets, and more. Be sure to check out the Technical Specifications & Charts, Directions, and Docs & Downloads sections on each product page to dig deeper into the details. If you still don’t find what you’re looking for, don’t hesitate to contact us with your specific question. We’re here to help!

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